RETURN AND EXCHANGE POLICY OF IWCFINEUNI
Effective Date: February 27, 2025
At IWCFINEUNI, we are committed to providing our customers with high-quality products and a hassle-free shopping experience. If for any reason you are not satisfied with your purchase, we offer a simple and straightforward return and exchange process. Please read the following guidelines to understand how to return or exchange your items.
1. Eligibility for Returns and Exchanges
You are eligible for a return or exchange if:
- The item is in its original, unused condition.
- The item is returned within 30 days from the date of purchase.
- The item is returned with all original packaging, including tags, manuals, and accessories.
Note: Items that have been used, damaged, or altered in any way, including products with missing parts, cannot be returned or exchanged. Customized or personalized items are non-returnable.
2. Return Process
To initiate a return, please follow these steps:
Contact Customer Support: Email us at info@iwcfineuni.com within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Once we receive your return request, we will issue a Return Authorization (RA) number and provide you with detailed instructions on how to return the item.
Package the Item: Ensure that the item is securely packaged to avoid any damage during return shipping. All original packaging, manuals, accessories, and tags must be included.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or damaged item. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
Refund or Exchange: Once the returned item is received and inspected, we will notify you of the status of your return. If approved, your refund will be processed to the original payment method within 7-10 business days. Alternatively, if you requested an exchange, we will ship the replacement item as soon as possible.
3. Exchanges
Exchanges are allowed for items that meet the following conditions:
- The item is in new, unused condition.
- The item is within the 30-day return window.
To request an exchange, please follow the return process. Once we receive your returned item, we will process the exchange and ship the new product to you.
4. Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or personalized products
- Used, damaged, or altered products
- Sale or clearance items (unless defective)
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@iwcfineuni.com with photos of the damage or defect. We will cover the return shipping costs for defective or damaged items and will provide either a replacement or a full refund, depending on your preference and product availability.
6. Restocking Fee
A 10% restocking fee may apply to returns that are not defective or damaged. This fee will be deducted from the refund amount.
7. International Returns
For international customers, return shipping fees are the responsibility of the customer, and any customs duties or taxes incurred during the return process will be at the customer’s expense. We recommend contacting your local customs office to understand the applicable charges before returning an item.
8. Changes to This Policy
IWCFINEUNI reserves the right to update or modify this Return and Exchange Policy at any time. Any changes will be posted on this page, and the updated effective date will be reflected. We encourage you to review this policy periodically to stay informed of any changes.
9. Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact us:
IWCFINEUNI
Hotline: (270) 667-7989
Email: info@iwcfineuni.com
Website: iwcfineuni.com
We are committed to ensuring your satisfaction with every purchase, and we are here to help make your shopping experience smooth and enjoyable. Thank you for choosing IWCFINEUNI!