Return Policy – IWCFINEUNI
Effective Date: April 8, 2025
At IWCFINEUNI, we strive to provide our customers with the highest quality household appliances. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure a smooth and hassle-free return process.
1. Eligibility for Return
We accept returns for most products within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
The product must be unused, undamaged, and in its original packaging.
The product must be returned with all original accessories, manuals, and documentation.
Proof of purchase (such as an order confirmation email or receipt) must be provided.
Note: Certain items, such as personalized products or those marked as non-returnable, may not be eligible for return. Please check the product description for more details.
2. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@iwcfineuni.com or call 078 2267 9370 to notify us of your intention to return the product. Provide your order details and reason for return.
Return Authorization: Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with the return.
Packaging: Carefully repackage the item in its original packaging (if possible) to prevent damage during return shipping.
Shipping the Return: Return the product to the address provided in the RMA instructions. You will be responsible for the return shipping costs unless the item is defective or damaged upon arrival.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If the return is approved, we will process your refund to the original payment method within 7-10 business days.
Note: Shipping fees are non-refundable unless the item is defective or was shipped incorrectly.
4. Exchanges
If you wish to exchange an item for a different product, please follow the return process to return the original item. After receiving your return, we can assist you in placing a new order for the exchange product.
5. Defective or Damaged Items
If your item is defective, damaged upon arrival, or does not match the description on our website, please contact us immediately at info@iwcfineuni.com or 078 2267 9370. We will provide you with a prepaid return label and cover the cost of return shipping. Once the item is returned, we will offer a full refund or replacement, depending on your preference.
6. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
Personalized or customized products
Products marked as non-returnable or final sale
Opened or used consumable items (e.g., cleaning products, batteries)
Please refer to the product page for specific return restrictions.
7. Contact Us
If you have any questions or need assistance with the return process, feel free to contact our customer service team:
Email: info@iwcfineuni.com
Phone: 078 2267 9370
Address: 77 Victoria Road, Linslade, United Kingdom