Refund and Return Policy for Iwcfineuni

Effective Date: January 8, 2025

At Iwcfineuni, we are committed to providing you with the highest quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, our Refund and Return Policy is here to help ensure a seamless experience.

1. Return Eligibility We offer a 30-day return policy for most products purchased through our website. To be eligible for a return, the item must meet the following criteria:

  • The product is in its original, unused condition and packaging.
  • The return request is made within 30 days of receiving your order.
  • The item is not listed as a non-returnable or final sale product (such as personalized items or products marked as non-returnable).

Please note that shipping fees are non-refundable, and the customer is responsible for the return shipping cost unless the return is due to a defective product or an error on our part.

2. How to Return an Item To initiate a return, follow these simple steps:

  • Step 1: Contact our Customer Service team at info@iwcfineuni.com or call us at (270) 667-7989 to request a return authorization.
  • Step 2: Provide your order number and a brief description of why you wish to return the item.
  • Step 3: Our customer service team will provide you with return instructions and, if applicable, a return shipping label.
  • Step 4: Carefully package the item(s) in the original packaging and ship them back to us using the provided return label (if applicable).

Once we receive your return, we will inspect the item to confirm that it meets the return criteria. If everything is in order, we will process your refund or exchange.

3. Refund Process Once your return is approved, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that the processing time for the refund may take up to 5-10 business days depending on your bank or payment provider.

If you used a credit/debit card, the refund will be applied to the same card. If you paid through PayPal or another third-party payment service, the refund will be credited back to your account with the same service.

4. Exchanges If you would prefer to exchange your item for a different size, color, or model, please follow the same return process. However, exchanges are subject to product availability, and we will notify you if the requested item is out of stock. If the exchange is for a more expensive item, you may be asked to pay the difference.

5. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at info@iwcfineuni.com or (270) 667-7989. We will work with you to resolve the issue by offering either a replacement or refund. You may be asked to provide photos of the damage or defect for verification purposes.

6. Non-Returnable Items Some products are not eligible for return or exchange due to hygiene reasons, customization, or other factors. These include:

  • Personalized or custom-made products
  • Certain seasonal items (e.g., heated blankets in specific seasons)
  • Opened or used cleaning products
  • Clearance or final sale items

Please review the product description on our website or contact our customer service team if you have any concerns about the eligibility of a return.

7. Restocking Fees A restocking fee may apply for certain items returned in non-original condition or without packaging. This fee typically ranges from 10% to 20% of the original purchase price. Our customer service team will inform you if a restocking fee applies when you contact us for a return.

8. International Returns Currently, we only accept returns for products purchased and shipped within the United States. We are working to expand our return policy to offer international returns in the future.

Why Choose Iwcfineuni?

  • Customer Satisfaction: We offer a hassle-free return and refund policy to ensure your complete satisfaction with every purchase.
  • Quality Assurance: We strive to provide high-quality products that meet or exceed your expectations. If there is an issue with your purchase, we’re here to resolve it.
  • Easy Process: Our return and refund process is straightforward and customer-friendly. We’re here to help you every step of the way.

If you have any questions about our return or refund policy, feel free to reach out to us:

We appreciate your business and are committed to providing the best possible service. Thank you for choosing Iwcfineuni!