Shipping Policy – IWCFINEUNI
Effective Date: April 8, 2025
At IWCFINEUNI, we are dedicated to delivering your household appliances in a timely and efficient manner. Our Shipping Policy outlines the details of our shipping process, including shipping methods, costs, delivery times, and tracking information. By purchasing from us, you agree to the terms of this Shipping Policy.
1. Shipping Methods and Delivery Times
We offer a variety of shipping methods to meet the needs of our customers. The delivery time for your order will depend on the shipping method you select and the destination of your order.
Standard Shipping: Domestic orders typically arrive within 3-7 business days from the order date. International shipping may take 7-14 business days, depending on the destination.
Express Shipping: For faster delivery, we offer an express shipping option, which typically delivers within 1-3 business days for domestic orders and 3-7 business days for international orders.
Note: Delivery times may vary based on product availability, shipping carrier delays, and your location. We will notify you if there are any unexpected delays.
2. Shipping Costs
Shipping fees are calculated based on the weight of the products, the delivery method selected, and the destination of your order. Shipping costs will be displayed during checkout before you complete your purchase.
Domestic Shipping: Shipping fees for domestic orders will be calculated based on your shipping address.
International Shipping: International shipping costs will vary depending on the destination country and the size of the order. You will be able to see the shipping fees during the checkout process.
3. Order Processing Time
Once you place your order, we will begin processing it within 1-2 business days. During peak seasons or promotional periods, processing times may take longer, but we will inform you of any delays.
Order Confirmation: After we receive your order, you will receive an order confirmation email containing the details of your purchase.
Shipping Notification: Once your order has shipped, we will send you an email with tracking information so you can monitor the status of your delivery.
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email that includes tracking information for your package. You can use the tracking number to monitor the progress of your delivery via the carrier’s website.
If you have any issues with tracking or need assistance, please contact our customer support team at info@iwcfineuni.com or call 078 2267 9370.
5. Shipping Restrictions
P.O. Boxes: We are unable to ship to P.O. Boxes for some delivery services. Please ensure you provide a physical address when placing your order.
International Orders: International orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping charges at checkout.
6. Shipping to Multiple Addresses
At this time, we can only ship to one address per order. If you need to ship to multiple addresses, please place separate orders for each address.
7. Delays in Shipping
While we strive to ensure timely deliveries, there are occasions when shipping carriers experience delays due to factors such as weather conditions, high order volumes, or other unforeseen circumstances. If your order is delayed, we will notify you and provide updates on the status of your shipment.
8. Damaged or Lost Items
In the unlikely event that your order arrives damaged or is lost in transit, please contact us immediately. We will work with you to resolve the issue and ensure that you receive your product or a replacement.
Damaged Items: If your product is damaged during transit, please notify us within 7 days of receiving your order. We will arrange for a return or replacement, depending on the situation.
Lost Items: If your order is lost or not delivered within the expected time frame, please contact us. We will investigate the issue with the carrier and work to resolve it.
9. Customs, Duties, and Taxes (For International Orders)
For international shipments, the customer is responsible for any customs duties, taxes, or fees associated with the import of goods to their country. These fees are not included in the shipping charges and must be paid upon delivery.
If you have any questions regarding customs fees or taxes, please check with your local customs office.
10. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our shipping practices.
11. Contact Us
If you have any questions or concerns about our Shipping Policy, or if you need assistance with your order, please contact our customer service team:
Email: info@iwcfineuni.com
Phone: 078 2267 9370
Address: 77 Victoria Road, Linslade, United Kingdom